Regional Corridor Update

Tallahassee Business Journal  July-August 2008Regional Corridor Update

Compiled by Lori Hutzler Eckert and Jason Dehart

SPOTLIGHT Sacred Heart 16th in U.S. for Patient Experience

By Maria Mallory White

They knew there were good, and now they know just how good – nationally.  Nine out of 10 patients who checked into Sacred Heart Hospital on the Emerald Coast would “definitely recommend” it to others, according to a government survey. Those recommendations earned Sacred Heart the highest rating among Northwest Florida’s hospitals and catapulted it to 16th position in patient experience among its national peers, the hospital announced. Drawn from a 27-question survey that measured responses in 10 categories, including communication with doctors and nurses, communication about medications, pain management, hospital cleanliness and quietness, the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is billed as the nation’s first standardized and publicly reported survey of patients’ assessments of care. “It’s Medicare’s way of monitoring our patient satisfaction,” explains Sacred Heart President Roger Hall. Patients were asked also to rank on a 1-to-10 scale (with 10 as the highest score) their experience during Sacred Heart stays. Ninety percent responded with a 9 or 10. “Sacred Heart’s score far surpassed both the statewide average of 56 percent and the national average of 63 percent,” the company reported. Hall says that the hospital regularly monitors its patient satisfaction with no less than three outside organizations. Although Sacred Heart’s feedback from these entities has always been stellar, Hall says, “We’ve never known what our patient satisfaction scores or patient experience scores are on a national basis.” Within the auspices of the U.S. Department of Health and Human Services, since 2006, the Hospital Quality Alliance (HQA), a national public-private partnership comprised of hospital groups, consumer representatives, physician and nursing organizations and government agencies, has collected the survey data from hospitals across the nation. The initiative is part of an overall effort to improve the quality of U.S. health care. Consumers can access the results at the HQA Web site, hospitalcompare.hhs.gov. Some 102 hospitals in North Florida are included in the searchable database, with another 79 from elsewhere across the state.
Hall, of course, wants you to look no further. “We’re 16 out of a little less than 3,000 hospitals on a national basis,” Hall points out. “We think that is significant – and we’re right here in paradise.”

COMMERCIAL DEVELOPMENT  Walton County Adds More Shopping Opportunities

DESTIN – Destin Commons’ new 90,000-square-foot West Tower office building opened this spring. Turnberry Associates, the managing partner of Destin Commons, also announced its second-phase expansion, featuring new retail, restaurants, a luxury hotel and conference center.
The Market Shops at Sandestin in Miramar Beach recently added Beyond the Grape Wine & Gifts, which features more than 30 varieties of wine produced from Florida fruits by Florida Orange Grove Inc. & Winery of St. Petersburg.

AWARDS & HONORS
Seagar’s Wins Four Diamonds for Eighth Straight Year

Seagar’s Prime Steaks & Seafood, in the Hilton Sandestin Beach Golf Resort & Spa in Miramar Beach, was awarded with AAA’s Four Diamond Award for excellence – the eighth consecutive year the fine-dining restaurant earned the designation.

REAL ESTATE
Luxury for Sale: Turnberry Harbour Opens Preview Center

Turnberry Harbour, a luxury condo-​minium development planned for Destin, recently opened the doors to its 12,000-square-foot sales center.

On the Market

According to the Florida Association of Realtors’ year-end sales data for existing condominium and home sales, Panama City extended its run as one of the least-affected real estate markets in the state. Fourth-quarter 2007 resales in Panama City ranked third best in existing home sales and fourth best in existing condominium sales statewide.

The New Brand of the Good Life

Business and community leaders across Bay, Walton, Okaloosa, Escambia, Santa Rosa and Gulf counties, have teamed up to launch Coastal Vision 3000. Their mission: to lure better airline service and national awareness with a “regional branded identity.” The new brand, “The Beach,” was unveiled with a Web site, thebeachfla.com, and with the tagline “A Way of Life That Will Change Yours.”

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