Smart, Simple, Sustainable Living

Since 1936, Mays-Munroe has been a choice supplier of home appliances and sleep commodities in Tallahassee.

CEO Mike Munroe recently reflected on his family’s journey since they acquired the business in 1974, sharing his 90-year-old mother has decided to retire after over a half-century of helping operate the store. “I am looking forward to taking the reins,” Mike Munroe shares. “And, I am proud to say we are still a locally owned and family-operated business. Every day, I get to work alongside my brother and sister, my wife, my son-in-law, and nephew, and I feel optimistic we will have plenty of support to keep our business going.”

Munroe is excited to be changing a few things regarding Mays-Munroe’s strategy. They are looking to grow, he says, and to expand their product line to support the latest trends in home appliances and become even more involved in the community, honoring their longstanding tradition of supporting a local charity every year. What won’t change, however, is their priority and dedication to premier customer service.

“Making sure we are taking care of our customers in every way possible, and offering to them the best quality product has been the key to our success,” Munroe says. “Whether that’s through our website, which synchronizes via digital tags with our appliances to ensure we are constantly up to date with pricing or how long a promotion runs, through maintaining relationships with our manufacturers to know what type of support network they have, or discerning what lines to sell or not sell through the consumer reports we keep up with, we’re making sure we stay competitive in a way that’s not price-focused, but more about quality and, service.”

With a contemporary emphasis on online shopping, Munroe believes being able to visit their Tallahassee showroom and effectively learn about an appliance in person or test a bed is a niche that keeps them competitive. After all, you wouldn’t want to purchase a pair of shoes without trying them on.

The staff of Mays-Munroe frequently attends immersive trainings hosted by the manufacturers of their products to assure they have an in-depth knowledge of each product they stock. Looking ahead, Munroe is excited to embrace the trend of incorporating technology into homewares and bedding. “For example, LG appliances now have an application called ThinQ that offers a variety of amenities,” Munroe says. “From your phone, you can see live feed from the inside of your refrigerator, so you don’t forget an item you need while grocery shopping. It tells you when to change your water filter or when there’s a temperature issue, so you’re never surprised and end up wasting money on loss of food or repair fees from a misdiagnosis.” Mays-Munroe is excited to offer that same technology within their adjustable bedding bases, which offers sleep-tracking, and can even detect when you—or your partner—are snoring to adjust the position of the head of the bed to allow for easy breathing.

Munroe personally relies on his smart oven, which he can remote start and preheat from his phone. It properly sets the cook mode, suggests an appropriate dish in which to bake his food, and discloses which rack to place it upon to ensure optimal results. “If people can embrace technology, these appliances really go a long way in saving money and making your life easier,” he says. “We are going to remain on top of these trends and continue to evolve, because if you’re stagnant, you’re extinct. I feel good about the longevity of our company, and I believe remaining focused on the things we can do that no one else can will keep us sustained.”

MAYS-MUNROE 2791 CAPITAL CIRCLE NE | (850) 385-9495 | MAYS-MUNROE.COM